This is a three-day Instructor Led Training (ILT) course that targets the needs of information technology (IT) professionals who take part in administering, configuring, troubleshooting, and operating Office 365 services, including its identities, dependencies, requirements, and supporting technologies. This course focuses on skills required to administer and troubleshoot Office 365 tenant and key services of Office 365, such as Exchange Online, SharePoint Online and Skype for Business. It also covers security and compliance features of Office 365.

Consists off

  • 3 months access to e-learning materials
  • 3 months access to training labs


Before attending this course, students must have:
  • A minimum of two years of experience administering the Windows Server operating system, including Windows Server 2012 or newer.
  • A minimum of one year of experience working with Active Directory Domain Services (AD DS).
  • A minimum of one year of experience working with name resolution, including DNS.
  • Experience working with certificates, including public key infrastructure (PKI) certificates.
  • Experience working with Windows PowerShell.
  • Experience working with Exchange Server 2013 or newer, Lync 2013 Server or Skype for Business 2015 Server, and SharePoint Server 2013 or newer is beneficial but not required.
An understanding of the following concepts as they relate to Office 365:
  • Understanding of Microsoft cloud services.
  • Understanding of the Office 365 platform.

Course outcome

After completing this course, students will be able to:
  • Describe Office 365 services.
  • Administer Office 365 by using graphical user interface (GUI) and Windows PowerShell.
  • Administer and troubleshoot directory synchronization and directory objects.
  • Administer and troubleshoot Skype for Business.
  • Administer and troubleshoot SharePoint Online.
  • Administer and troubleshoot Office 365 ProPlus.
  • Administer and troubleshoot compliance and security in Office 365.

Who should attend

This course is intended for both novice and experienced programmers who have a minimum of three months programming experience and have basic Windows navigation skills. This course is intended for IT professionals and system administrators who want to learn about administration and troubleshooting techniques in Office 365. These professionals should have at least three years of experience working in their respective fields—typically in the areas of system administration, network administration, and messaging.

Module overview

  • Module 1: Office 365 services overview
    • Lab : Office 365 services overview
  • Module 2: Office 365 administration, tools, and techniques
    • Lab : Administering Office 365
  • Module 3: Administering and troubleshooting directory synchronization and directory objects
    • Lab : Administering directory synchronization, users, and groups in Office 365
  • Module 4: Administering and troubleshooting Microsoft Exchange Online
    • Lab : Administering and troubleshooting Exchange Online
  • Module 5: Administering and troubleshooting Skype for Business
    • Lab : Administering Skype for Business Online
  • Module 6: Administering and troubleshooting SharePoint Online
    • Lab : Configuring and administering SharePoint Online
  • Module 7: Planning and deploying Office 365 ProPlus
    • Lab : Managing Office 365 ProPlus installations
  • Module 8: Administering and troubleshooting compliance and security in Office 365
    • Lab : Configuring and troubleshooting compliance and security


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